This is a general template provided for transparency. Please review it (and have it checked by a qualified advisor) before relying on it — it is not legal advice.
We want you to be happy with Orvoro. This policy explains when refunds are available.
Hosting, email, and marketing plans
New hosting, business email, and email-marketing subscriptions include a 14-day money-back guarantee. If you cancel within 14 days of your initial purchase, contact us for a full refund of that plan's fee. After 14 days, subscriptions are non-refundable for the current term, but you can cancel to stop future renewals.
Domain registrations, transfers, and renewals
Domain registrations, transfers, and renewals are generally non-refundable once completed, because registries charge us immediately and the registration is yours for the term. Please double-check the domain name before purchase.
Add-ons and overages
One-time add-ons and usage-based charges (for example extra storage or email overages) are non-refundable once provisioned or incurred.
How to request a refund
Email support@orvoro.com from your account email with your account details and the charge you'd like reviewed. Approved refunds are issued to your original payment method.
Contact
Orvoro Marketing Inc.
770 Linden Drive, Cambridge, ON N3H 0E3, Canada
support@orvoro.com